Teletherapy in Pasadena, Maryland

This Privacy Policy (“Policy”) outlines how IC Health Services, Inc. (“Provider,” “we,” or “us”) collects, uses, discloses, and safeguards personal information in connection with the outpatient psychiatric mental health services we provide. This Policy applies to individuals (“Clients” or “you”) seeking treatment. By using our services, you agree to the practices outlined in this Policy.

Information We Collect:

1. Personal Information:

   We collect personal details such as your name, contact information, medical history, insurance details, and demographic information to ensure we provide personalized mental health services.

2. Health Information:

   We gather information related to your mental health conditions, symptoms, treatment history, and other relevant data needed for diagnosis and treatment.

3. Payment Information:

   When applicable, we collect payment and billing information to process payments and insurance claims.

How We Use Your Information:

1. Treatment and Service:

   Your information is used to assess, diagnose, and provide appropriate mental health treatment and services tailored to your needs.

2. Communication:

   We may use your contact information to send appointment reminders, updates on your treatment, and other relevant communications related to your care.

3. Billing and Insurance:

   We use your information for billing purposes, including processing payments, submitting insurance claims, and managing billing-related inquiries.

4. Quality Improvement:

   De-identified information may be used to evaluate and enhance the quality and effectiveness of the services we provide.

Information Sharing and Disclosure:

1. Treatment Providers:

   We may share your information with healthcare professionals and staff directly involved in your care to ensure effective treatment delivery.

2. Third-Party Service Providers:

   We may collaborate with trusted third-party providers for services such as billing, electronic health record management, and secure data storage.

3. Legal Requirements:

   We may disclose your information if required by law or in response to a legitimate legal request.

Data Security:

1. We implement a combination of technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

2. We follow industry-standard security protocols to maintain data integrity and prevent security breaches.

3. While we take steps to safeguard your information, no security system is completely foolproof, and we cannot guarantee absolute protection of your data.

Data Retention:

1. We retain your personal information for as long as necessary to provide mental health services and meet legal requirements.

2. After services are terminated, we may retain records for a period specified by law or professional regulations.

Your Rights:

1. Access and Correction:

   You have the right to request access to and corrections of your personal information, subject to any legal restrictions.

2. Withdrawal of Consent:

   You may withdraw consent for the collection, use, or disclosure of your personal information, except where required for legal or contractual obligations.

3. Privacy Preferences:

   You may request limits on the use and disclosure of your information for certain purposes.

Children’s Privacy:

Our services are designed for individuals of all ages, but we do not knowingly collect personal information from children under 18 without parental consent. If we become aware of such information, we will take appropriate steps to delete it.

Updates to This Privacy Policy:

This Privacy Policy may be updated periodically to reflect changes in our information practices. We recommend reviewing the Policy regularly on our website.

SMS Terms of Service:

1. SMS Consent Communication

   Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

   If consent has been given to receive text messages from IC Health Services, Inc., messages may be received related to the following:

   • Appointment Reminders
   • Follow-Up Messages
   • Billing Inquiries

3. Message Frequency

   Message frequency may vary depending on the type of communication. For example, up to 2 SMS messages per week may be received related to appointments/billing, etc.

4. Potential Fees for SMS Messaging

   Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

   Opt-in to receive SMS messages from IC Health Services, Inc. can be done in the following ways:

   • By submitting an online form

6. Opt-Out Method

   Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help

   For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at info@ichealthcareinc.com.

   Additional Options

   If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8. Standard Messaging Disclosures

   • Message and data rates may apply.
   • Opt out at any time by texting “STOP.”
   • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions page.
   • Message frequency may vary.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.

By using our mental health services, you confirm that you have read, understood, and agreed to the practices outlined in this Privacy Policy.