This Privacy Policy (“Policy”) outlines how IC Health Services, Inc. (“Provider,” “we,” or “us”) collects, uses, discloses, and safeguards personal information in connection with the outpatient psychiatric mental health services we provide. This Policy applies to individuals (“Clients” or “you”) seeking treatment. By using our services, you agree to the practices outlined in this Policy.

Information We Collect:

1. Personal Information:

   We collect personal details such as your name, contact information, medical history, insurance details, and demographic information to ensure we provide personalized mental health services.

2. Health Information:

   We gather information related to your mental health conditions, symptoms, treatment history, and other relevant data needed for diagnosis and treatment.

3. Payment Information:

   When applicable, we collect payment and billing information to process payments and insurance claims.

How We Use Your Information:

1. Treatment and Service:

   Your information is used to assess, diagnose, and provide appropriate mental health treatment and services tailored to your needs.

2. Communication:

   We may use your contact information to send appointment reminders, updates on your treatment, and other relevant communications related to your care.

3. Billing and Insurance:

   We use your information for billing purposes, including processing payments, submitting insurance claims, and managing billing-related inquiries.

4. Quality Improvement:

   De-identified information may be used to evaluate and enhance the quality and effectiveness of the services we provide.

Information Sharing and Disclosure:

1. Treatment Providers:

   We may share your information with healthcare professionals and staff directly involved in your care to ensure effective treatment delivery.

2. Third-Party Service Providers:

   We may collaborate with trusted third-party providers for services such as billing, electronic health record management, and secure data storage.

3. Legal Requirements:

   We may disclose your information if required by law or in response to a legitimate legal request.

Data Security:

1. We implement a combination of technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

2. We follow industry-standard security protocols to maintain data integrity and prevent security breaches.

3. While we take steps to safeguard your information, no security system is completely foolproof, and we cannot guarantee absolute protection of your data.

Data Retention:

1. We retain your personal information for as long as necessary to provide mental health services and meet legal requirements.

2. After services are terminated, we may retain records for a period specified by law or professional regulations.

Your Rights:

1. Access and Correction:

   You have the right to request access to and corrections of your personal information, subject to any legal restrictions.

2. Withdrawal of Consent:

   You may withdraw consent for the collection, use, or disclosure of your personal information, except where required for legal or contractual obligations.

3. Privacy Preferences:

   You may request limits on the use and disclosure of your information for certain purposes.

Children’s Privacy:

Our services are designed for individuals of all ages, but we do not knowingly collect personal information from children under 18 without parental consent. If we become aware of such information, we will take appropriate steps to delete it.

Updates to This Privacy Policy:

This Privacy Policy may be updated periodically to reflect changes in our information practices. We recommend reviewing the Policy regularly on our website.

SMS Terms of Service:

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from IC Health Services. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.ichealthcareinc.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

By texting IC Health Services, you are agreeing to receive Conversations (external) messages from IC Health Services. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; You may receive 10 messages per day.

Visit https://www.ichealthcareinc.com/privacy-policy to see our privacy policy and https://www.ichealthcareinc.com/privacy-policy for our Terms of Service.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.

By using our mental health services, you confirm that you have read, understood, and agreed to the practices outlined in this Privacy Policy.